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  Our Client Service Standards
  1. Determine, on each engagement, who our clients are and directly ascertain their expectations for our performance.
  2. Analyse our clients' needs and professional service requirements.
  3. Develop client service objectives that will enable us to fulfill our professional responsibilities, satisfy our clients' needs, and exceed their expectations. Prepare an appropriate client service plan to achieve these client service objectives.
  4. Execute the client service plan in a manner that ensures commitments are met, potential problems anticipated, and surprises avoided.
  5. Establish effective and creative communications, both internal and external, to enhance client perception of the value and quality of our service.
  6. Provide management with insights on the condition of their business and meaningful suggestions for improvement.
  7. Continually broaden and strengthen our relationships with key management personnel to facilitate effective communication and foster client loyalty.
  8. Ensure that any professional, technical, or client service problem is resolved promptly with timely consultation in an environment of mutual respect.
  9. Obtain from the client, either formally or informally, a regular assessment of our performance.
  10. Receive fees that reflect the value of the services provided and responsibilities assumed, and are considered fair and reasonable by our clients.
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